• Introduction
• Cuckoo's Nest Guesthouse values the privacy of its guests and is committed to protecting their personal information. This Privacy Policy outlines the types of information we collect, how we use it and the measures we take to protect it.
• Information We Collect
• Personal Information: When you book a stay at Cuckoo's Nest Guesthouse through our website, we collect the following personal information:
• Name
• Email address
• Phone number
• Physical address (if required for invoicing purposes)
• Booking details (e.g., dates of stay, room preferences, special requests)
• Travel information (e.g., arrival time, airline, flight no.)
• Payment Information: Payment information, including credit card details, is collected and processed by our booking partner, NightsBridge. Cuckoo's Nest Guesthouse does not have access to, store, or process any payment information.
• Usage Data: We may collect information about how you interact with our website, such as your IP address, browser type and pages visited. This data is used to improve our services and enhance the user experience.
• How We Use Your Information
• The personal information we collect is used for the following purposes:
• Booking Management: To process and manage your booking, including sending booking confirmations and updates.
• Communication: To communicate with you regarding your stay, including responding to inquiries and requests.
• Marketing: To send you promotional offers, newsletters and other marketing communications. You may opt-out of these communications at any time by following the unsubscribe instructions included in the emails.
• Legal Compliance: To comply with legal obligations, such as tax reporting or responding to lawful requests by public authorities.
• Data Ownership and Sharing: We do not share or market any guest information. Your personal information will only be used for the purposes explicitly stated in this policy and will not be disclosed to third parties without your consent, except as necessary to fulfill our contractual obligations or comply with legal requirements.
• Data Sharing
• NightsBridge: We share your personal information with NightsBridge for the purpose of managing your booking and processing payments.
• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business or servicing you, provided they agree to keep this information confidential and adhere to all relevant data privacy laws.
• Legal Requirements: We may disclose your personal information if required by law or in response to legal processes, such as court orders or subpoenas.
• Data Security
• Security Measures: At Cuckoo's Nest Guesthouse, we take the security of your personal and payment information seriously. We have implemented reasonable technical and organizational measures to safeguard your data from accidental loss, unauthorized access, use, alteration or disclosure. These measures include but are not limited to:
• Computer Safeguards: We use reasonable computer safeguards and security software service providers to protect your information during online transactions and storage.
• Access Control: Access to personal information is strictly limited to those employees who require it to fulfill their job responsibilities. Only authorized personnel are granted access to personal data, and they are required to follow strict confidentiality obligations.
• Employee Training: Our employees undergo regular training on data protection and security protocols. We enforce secure practices and monitor compliance with security standards on all employee workstations.
• Safe Storage: Any physical records containing personal information are stored securely in locked safes or secure areas with restricted access. Only authorized personnel are permitted to access these records.
• Security Limitations: While we strive to protect your personal information, it is important to understand that no security measures are completely foolproof or impenetrable.
• Transmission Risks: Although we take every precaution to protect your personal information, we cannot guarantee the security of data transmitted over the internet. Any transmission of personal information to our website or through online channels is at your own risk. Once we receive your information, we implement reasonable procedures and security features to prevent unauthorized access.
• Offline Data Storage: Some of our service providers may choose to store guest data and other personal information offline, using downloaded software or other means outside of our direct control. We do not accept responsibility for data breaches or security incidents that occur in these offline environments.
• Continuous Improvement: As part of our commitment to data security, we regularly review and update our security practices to address emerging threats and technological advancements. We are dedicated to maintaining a secure environment for your personal information and continuously improving our security measures.
• Retention of Personal Information
• Retention Period: We will only retain your personal information for as long as is necessary to fulfill the purposes explicitly set out in this policy, or for a period reasonably required in the legitimate interest of our business activities, such as record-keeping, legal compliance or resolving disputes.
• Ongoing Obligations: During the retention period, we will continue to adhere to our obligations under this policy and relevant data protection laws.
• Consent to Retain Information: By accessing our website or using our services, you provide your consent for us to retain records of the information specified in this policy, unless you explicitly direct us otherwise.
• Transmitting Personal Information Outside South Africa
• International Data Transfers: We may transmit or transfer your personal information to servers located outside South Africa. This may occur when we use third-party service providers based in other countries or when we store data on servers located abroad.
• Laws in Foreign Countries: The data protection laws in the foreign country where your personal information is transferred or stored may not be as stringent as the laws in South Africa. By using our services or accessing our website, you consent to the processing of your personal information in a foreign country, even if the data protection laws in that country are less stringent than those in South Africa.
• Your Consent: By using our services, you acknowledge and consent to the transmission of your personal information outside South Africa, as described in this section. We will take all reasonable steps to ensure that your personal information is treated securely and in accordance with this policy, regardless of where it is processed.
• Your Rights - Under the Protection of Personal Information Act (POPIA), you have several rights regarding your personal information. The most relevant in these circumstances are the following:
• Access and Correction: You have the right to access the personal information we hold about you and request that it be corrected or updated. To do so, please contact us using the details provided below.
• Data Deletion: You have the right to request the deletion of your personal information, subject to certain legal requirements. To make such a request, please contact us.
• Opt-Out: You have the right to opt out of marketing communications at any time by following the unsubscribe instructions provided in the emails or by contacting us directly.
• Right to Lodge a Complaint: If you believe that your personal information has been unlawfully processed or that your rights under POPIA have been infringed, you have the right to lodge a complaint with the Information Regulator:

 

Contact Information for the Information Regulator:

Information Regulator (South Africa)

JD House, 27 Stiemens Street

Braamfontein, Johannesburg

P.O Box 31533, Braamfontein, Johannesburg, 2017

Phone: +27 10 023 5200

Email: POPIAComplaints@inforegulator.org.za

Website: https://inforegulator.org.za/

 

Scope of this Privacy Policy

• This Privacy Policy applies solely to the personal information collected by Cuckoo's Nest Guesthouse through its website, via email, by telephone or in person. It does not extend to any third-party service providers that Cuckoo's Nest Guesthouse may use, such as NightsBridge, for booking or payment processing. These third-party service providers may have their own privacy policies, which you will need to review and agree to separately. Cuckoo's Nest Guesthouse is not responsible for the privacy practices or content of these third-party websites or services.

 

Changes to This Policy

• We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the revised policy will indicate the date of the last update. We encourage you to review this policy regularly to stay informed about how we are protecting your information.

 

Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your rights, please contact us at:

Cuckoo's Nest Guesthouse

Address: R524, Plot 12 Vondeling, Louis Trichardt, 0920

Email: cuckoosnestgh@gmail.com

Tel: +27 82 498 1173

Last updated: 23 August 2024